1. OUR POLICY
We take a dedicated approach to identifying hazardous betting patterns and vulnerable behavior.
At SPINNI, we actively screen and contact customers to discuss their time with us. We are not afraid to set limits very low to ensure timely action. As a guideline for every customer, we always recommend that spending on gambling should not exceed 1/8 of one’s monthly income. We strongly believe in this simple calculation and urge anyone exceeding these limits to talk to us or use any of the tools available at SPINNI.
The Signs:
Understanding and recognizing the signs is the first step toward identifying a problem.
- Can you afford it? The 1/8 Rule: You should not spend more than this from your monthly income. If you do, affordability must be re-examined as the situation may escalate.
- Are you chasing losses? Are you trying to win back money you’ve previously lost?
- Do you feel the need to increase stakes in order to win back your losses more quickly?
- How do you feel when you have to reduce your betting budget?
2. TOOLS FOR RESPONSIBLE GAMING
Your safety is important to us, which is why we offer several tools to help you manage your gaming with SPINNI. It can sometimes be difficult to monitor your own play, but the tools below can help you protect yourself from risks in advance.
Self-Exclusion
If you feel that you are developing a gambling addiction, it's important to consider restricting your account usage. We have measures in place to ensure that, once your self-exclusion request is processed, you will no longer be able to play on the website or access your account until the self-exclusion period ends.
Players can close their game accounts for the following periods:
- 24 hours
- 7 days
- 30 days
- Permanently
The self-exclusion can be enabled directly from the "Profile" section under the "Responsible Gaming" tab.
In addition to our tools, there are several organizations and services to help prevent addiction and assist in recovery:
3. GAMBLING BY MINORS
SPINNI strictly prohibits anyone under the age of 18 from playing. We verify the age of all players through a secure identification process during registration.
If we suspect a user is a minor, we will immediately close the account and may withhold funds until satisfactory proof of age is provided.
Please note that the legal age for gambling varies by country. We encourage everyone to check local laws before participating in online gambling.
Child Lock On
As a parent, are you concerned that your child may be accessing harmful websites? To ease your concerns and take action, we recommend visiting the following sites. These tools allow you to monitor or limit your child’s online activity. The software helps you filter and block websites with inappropriate or harmful content for your child.
4. TALK TO US
Send us a message or open a ticket from your account in the contact section. We are available 24/7 and have trained staff to assist with any issues related to your gambling with SPINNI.
If we reach out with a request to talk, please don’t ignore us or take offense. We are not trying to tell you how to live your life or invade your privacy. When contacting customers identified as potentially vulnerable, our support team is trained to provide the best support and advice available.